Refund policy
Returns And Cancellations
1. – We can only accept items returned to us within 30 days from the date your order was dispatched.
2. – All items must be returned before a refund or replacement is issued.
3. – All items must be returned to us in an unworn and unwashed condition, deemed fit for resale.
4. – Please be careful when trying our products on. Please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.
5. – Please thoroughly inspect any item you order from us on receipt, as we will only accept products returned to us in their original condition and are fit for resale, unless we have been given prior notice that an item is faulty. We charge a 25% restocking fee for any items returned because we do not re-sell returned goods, we dontate them to charity. This fee is to cover expenses of the garment(s). Return postage will not be refunded unless we are at fault. Returns that are our fault I.E. incorrect colour or size sent will not incure a re-stocking fee. This is final.
6. – Delivery charges are non-refundable unless the item purchased is faulty or mistake made by our staff.
7. – To return an item to us, please send us an email or send a message on the Contact Us page. Please make sure you fill in all the details required on the form so that we can link your return with the original order. If you have misplaced your order invoice please include a short note including your full name and order number, also stating if you would prefer an exchange or a refund. Package up your returned item and carefully attach the return address label. We do not cover any postage costs. All you need to do is take your parcel to your local Post Office to arrange for them to send it back to us. As the returned item is your responsibility until it has reached our returns department, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. As soon as we receive your returned item, we will organise the exchange or refund for you and email you to let you know that this has been arranged.
8. – We will process your return within 3 working days of receipt max, however the vast majority are processed the same day they are received.
9. – Returns for exchanges – you will receive an email to confirm your return has been processed and your exchange shipped. Please expect it within 3 working days from when the email was received. If you have not received the exchanged item within 5 working days, please contact us.
10. – Returns for refund – we will issue your refund within 1 to 3 working days of receipt of your returned item(s). Once the refund has been processed, you will receive an email confirming this has been completed. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non- refundable unless you have received an incorrect or faulty item from us.
11. – If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please contact us as soon as possible via our Contact Us page or email support@welovetees.co.uk, quoting you full name, order number and details of the product received. We will then advise on how to proceed.
12. – If the item you received is not the item you originally ordered, please accept our sincere apologies for the inconvenience. Please contact us as soon as possible via our Contact Us page or email support@welovetees.co.uk, quoting you full name, order number and details of the product received. We will then advise on how to proceed.
13. – If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
14. – Distance Selling Regulations – under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Teeblasters for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been damaged or washed. Order cancellations must be made within 7 days of the delivery of your item(s) by contacting us by email or our Contact Us page. Once the order has been cancelled your order, the goods should be returned to our returns address, in their original condition within 14 days of receipt. The items is your responsibility until it reaches us, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.