Returns and Cancellations

Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us by email or via our Contact Us page within that 14-day window.

Once you've told us you want to cancel, you then have a further 14 days to return the goods to us.

This right does not apply to items that have been personalised to your specification (for example, custom name or photo prints), or to goods that are no longer in a condition suitable for resale due to use beyond what's reasonable to check them, as set out below.

Condition of returned items

Items must be returned unworn, unwashed, and with all original tags/packaging, in a condition fit for resale. Please try items on carefully — without wearing makeup, perfume, deodorant or antiperspirant — as marks or odours may mean we can't accept the return.

If an item shows signs of wear or use beyond trying it on to check fit and design, we may deduct an amount from your refund to reflect the reduction in its value, in line with your consumer rights. We will confirm any deduction and the reason for it when we process your return.

Faulty or incorrect items

If your item is faulty, damaged, or not what you ordered, contact us at welovetees21@gmail.com with your name, order number, and details of the issue. This isn't subject to the 14-day cancellation window in the same way — your statutory rights under the Consumer Rights Act 2015 apply, and we'll arrange a replacement, exchange or full refund including return postage.

Delivery charges

• If you cancel your whole order under your CCR right, we will refund the cost of standard delivery, alongside the price of the goods.
• If you choose a more expensive delivery option, we'll only refund the cost of our standard delivery service.
• Return postage costs are your responsibility unless the return is due to our error or a fault.

How to return an item

Email us or use the Contact Us page with your order number and whether you'd like an exchange or refund. Package the item securely and send it to our returns address. We recommend using a tracked or insured delivery service, as the item remains your responsibility until it reaches us.

Processing times

• Returns are processed within 3 working days of receipt, usually the same day.
• Exchanges: shipped within 3 working days of your return being processed. Contact us if not received within 5 working days.
• Refunds: issued within 3 working days of receipt of your returned item(s). Please allow a further 3–5 working days for the refund to reach your account, depending on your bank.

Discounted orders

If a discount or promo code applied to your original order, your refund will reflect the value actually paid after that discount.

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This policy applies to orders placed with WeLoveTees (welovetees.co.uk). Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

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